SonIQ
Legal

Refund Policy

Effective date: [TO SET AT LAUNCH] Draft — under review

Merchant of Record

All payments for SonIQ subscriptions are processed by Paddle.com Market Limited as Merchant of Record. Paddle handles checkout, invoicing, tax collection, and payment processing. Refunds are handled in accordance with Paddle's applicable refund policy and your consumer rights under applicable law.

Free Plan

SonIQ offers a Free plan that requires no payment method — the structural documentation, task board, and web application are free of charge.

Pro is not yet available for purchase, and no free trial of Pro is offered at this time. Nothing is charged until you actively subscribe to Pro once it launches.

Subscription Charges

The Pro subscription is $10/month and begins only when you subscribe. It renews automatically each month until canceled. You can cancel at any time from your billing area or through Paddle's billing links in your purchase receipt. Cancellation takes effect at the end of the current billing period — you retain access to Pro until then, and your account then continues on the Free plan.

Refund Eligibility

Refunds are not offered as a general no-questions-asked guarantee. Refund requests are handled under Paddle's applicable refund policy and any mandatory rights you have under applicable consumer law. If you were charged in error, experienced a technical issue that prevented use of the service, or have a legal withdrawal right, you may request a refund.

To request a refund, contact SonIQ support or Paddle via the purchase receipt or billing links provided in your account.

How to Request a Refund

You can request a refund through any of the following:

  • Email [email protected] with your account email and reason;
  • Use the billing/receipt links provided by Paddle in your purchase confirmation;
  • Contact Paddle support directly through paddle.com/support.

SonIQ will assist with all eligible refund requests. We aim to respond within 5 business days.

Cancellation

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to Pro until the period ends, and no further charges will be made after cancellation. Your account then continues on the Free plan — your data is retained.

Contact

For refund requests or billing questions: [email protected]

Service provider: Izhevska Olena Petrivna, Ukraine